Shipping policy
Order Processing
All orders are processed within 1–3 business days. You will receive an email confirmation once your order has been placed, and another notification when your order has shipped.
Print-on-Demand Fulfilment
Some products are printed and shipped on demand using trusted third-party providers, including Book Vault and Printify. These partners help us deliver high-quality goods efficiently. As a result, items in your order may arrive separately and on different timelines.
Shipping Times
Delivery times vary depending on your location and the fulfilment partner used. Estimated delivery times:
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UK: 3–7 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that shipping times are estimates and not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on your delivery location and the product ordered. Some promotions may include free shipping.
Customs and Duties
International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and are not included in the shipping cost.
Delays
We are not responsible for delays caused by postal services, customs processing, or events outside our control (e.g. weather, strikes). If your order is significantly delayed, please contact us at support@jaceparker.net.
Order Issues
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue. We'll work with you to make it right.